The cloud phone system from the company that redefined video — now redefining voice
Zoom Phone takes everything organizations love about Zoom's intuitive, reliable video platform and applies it to cloud calling. If your team already lives in Zoom for meetings, Zoom Phone gives them inbound and outbound PSTN calling from the same Zoom client — no new app, no new login, no training barrier. Zoom Phone has grown to 7 million seats faster than any UCaaS platform in history, and its AI-powered call summaries and voicemail transcription are genuinely ahead of competitors.
Zoom Phone is Zoom's cloud-based phone system, launched in 2019 and now serving 7+ million paying seats across 48 countries. Built on Zoom's globally distributed cloud infrastructure, Zoom Phone delivers enterprise-grade PSTN calling through the same Zoom application used for video meetings and team chat — creating a genuinely unified communications experience. Zoom Phone supports PSTN calling via Zoom's carrier network (Zoom as BYOC), Bring Your Own Carrier (BYOC) via SIP trunking, or third-party carrier integrations. AI features including voicemail transcription, call summaries, and real-time noise suppression are included in standard plans.
Deployment model: Cloud (SaaS); PSTN via Zoom carrier, BYOC, or carrier integrations. Pricing model: Per user per month (annual subscription). Typical price range: $10–$20/user/month; bundled discounts with Zoom One plans. Pricing is negotiable at volume — Compare Select benchmarks quotes against real transacted deals before you sign.
Zoom Phone calls, Zoom video meetings, and Zoom Team Chat are all in the same client. Upgrade a phone call to a video meeting with one click — without hanging up and redialing.
AI-powered voicemail transcription and call summaries are included in all Zoom Phone plans — no premium add-on required. Review any call summary in the Zoom app instantly.
Local PSTN calling in 48 countries with local number support. Zoom manages carrier relationships globally — you provision numbers in the Zoom admin portal without per-country carrier contracts.
Connect existing SIP trunks or carrier contracts to Zoom Phone — preserving existing carrier rates while moving call control and administration to Zoom.
Hot desking lets any user log into any Zoom Phone desk phone and use it as their own extension. Shared lines distribute calls across multiple users or departments.
Native cloud contact center on the Zoom platform — consistent admin experience, shared agent identity, and omnichannel queuing (voice, video, chat, SMS) in one interface.
| Alternative | How it compares |
|---|---|
| RingCentral | RingCentral has more enterprise telephony features and a more mature contact center. Zoom Phone wins on simplicity, Zoom brand familiarity, and tighter video integration. |
| Microsoft Teams Phone | Teams Phone is the natural choice for M365 shops. Zoom Phone wins for Zoom-centric organizations and offers a better experience for non-Microsoft-centric teams. |
| 8x8 | 8x8 combines UCaaS + CCaaS on a single platform with strong analytics. Zoom Phone wins on simplicity and brand; 8x8 wins for integrated contact center requirements. |
Yes — Zoom Phone supports certified desk phones from Poly, Yealink, and Cisco that provision directly from the Zoom Admin Portal. Most organizations deploy a mix of Zoom App (softphone) and physical desk phones for reception and conference rooms.
Zoom One is a bundle that includes Zoom Meetings, Zoom Phone, Zoom Team Chat, and Zoom Webinars at a single per-seat price. For most organizations, Zoom One delivers better value than purchasing Zoom Meetings and Phone separately. Compare Select will model both.
Compare Zoom Phone against every alternative in our VoIP & UCaaS comparison, or browse the full vendor directory. Ready for pricing? Talk to a Compare Select advisor — our guidance is free and vendor-neutral.