The only platform that unifies UCaaS and CCaaS natively on one system
8x8 is the only major provider that delivers both UCaaS and cloud contact center on the same platform — the same agent identity, the same analytics engine, the same admin portal. Most enterprises run separate vendors for internal UC and customer-facing contact center, creating data silos and disjointed agent experiences. 8x8 XCaaS (Experience Communications as a Service) eliminates that gap, letting agents handle internal collaboration and customer interactions from one desktop without toggling between applications.
8x8 XCaaS (Experience Communications as a Service) is a single cloud platform that delivers unified communications, team collaboration, video meetings, and cloud contact center under one subscription. Unlike competitors who bolt on CCaaS as an afterthought, 8x8's platform was architected from the ground up to serve both employee and customer communications on shared infrastructure. The 8x8 Analytics platform provides a unified view of internal and contact center communications performance — a genuine differentiator for organizations that need cross-functional reporting across UC and CCaaS.
Deployment model: 100% Cloud (SaaS); global infrastructure across 55 countries. Pricing model: Per user per month; tiered bundles for UC and CCaaS. Typical price range: $28–$57/user/month (UCaaS); CCaaS add-on from $85/agent/month. Pricing is negotiable at volume — Compare Select benchmarks quotes against real transacted deals before you sign.
Agents handle customer interactions and internal team communications from a single desktop. No toggling between the UC app and the contact center interface — one identity, one platform.
Cross-platform analytics spanning internal calling, video meetings, and contact center KPIs. A single dashboard showing employee productivity metrics alongside contact center SLAs.
Natural language IVR with speech-to-text routing — callers speak their intent rather than pressing numbers. AI routes to the best-qualified agent based on context.
Local PSTN presence in 55 countries with local number types, compliant recording, and data residency options — the broadest geographic coverage of any UCaaS provider.
Screen-pop integrations with major CRMs automatically display customer records when a call arrives — reducing handle time and improving customer experience.
| Alternative | How it compares |
|---|---|
| RingCentral | RingCentral offers RingCX for contact center but as a more recent addition. 8x8's native integration between UC and CCaaS is architecturally deeper. |
| Dialpad | Dialpad is AI-native and has a more modern UI. 8x8 wins on global coverage, deeper CCaaS capabilities, and unified analytics. |
If you have a customer-facing contact center — even a small team handling inbound calls — XCaaS delivers measurable ROI through unified analytics and agent experience consolidation. For organizations where all employees are internal-only, the UCaaS tier is sufficient.
8x8's analytics platform is genuinely differentiated — it's one of the only platforms that provides a unified view of UC and CCaaS data in the same dashboard. For operations leaders who need to correlate internal team efficiency with customer satisfaction metrics, 8x8 is the strongest analytics choice.
Compare 8x8 XCaaS against every alternative in our VoIP & UCaaS comparison, or browse the full vendor directory. Ready for pricing? Talk to a Compare Select advisor — our guidance is free and vendor-neutral.