The AI-native cloud communications platform built from the ground up for modern teams
Dialpad didn't bolt AI onto an existing phone system — it built AI into the core of its platform from day one. Every call on Dialpad is transcribed in real time, with AI flagging action items, coaching sales reps on competitor mentions, and surfacing answers from your knowledge base when customers ask questions. If you're evaluating UCaaS platforms and AI productivity is a key buying criterion, Dialpad is the benchmark that every other vendor is measured against.
Dialpad is a cloud-based communications platform founded in 2011 by former Google Voice and Google Apps engineers, with an explicit mission to build the most AI-native business communications platform in the market. Dialpad's proprietary DialpadGPT — a large language model trained on billions of business conversations — powers real-time transcription, sentiment analysis, live coaching, and post-call summaries that are genuinely useful rather than novelty features. The platform covers business phone, video conferencing, team messaging, and contact center under a single subscription.
Deployment model: 100% Cloud (SaaS); Google Cloud infrastructure. Pricing model: Per user per month (annual). Typical price range: $15–$35/user/month (Standard to Enterprise); Ai Contact Center from $80/agent. Pricing is negotiable at volume — Compare Select benchmarks quotes against real transacted deals before you sign.
Every call is transcribed live with 95%+ accuracy. Action items, follow-ups, and key moments are automatically highlighted — no manual note-taking during customer calls.
Real-time coaching cards surface during live calls: competitor mention alerts, suggested responses, and compliance reminders — coaching every rep like your best rep.
DialpadGPT scores customer sentiment on every call automatically — no post-call surveys required. CSAT reporting across all interactions without manual quality monitoring.
Built-in video meetings with real-time transcription, AI summaries, and action items. No Zoom license needed — video is part of the Dialpad platform.
Native Google Calendar, Gmail, and Google Drive integration — schedule meetings, pull up contacts, and access call recordings without leaving Google Workspace.
| Alternative | How it compares |
|---|---|
| RingCentral | RingCentral has deeper enterprise telephony and global coverage. Dialpad leads on AI features, UX modernity, and pricing for SMB/mid-market. |
| 8x8 | 8x8 has stronger unified UCaaS+CCaaS analytics. Dialpad wins on AI-native features, modern UI, and value for Google Workspace users. |
DialpadGPT delivers 95%+ transcription accuracy on business calls in English. For compliance recording requirements (FINRA, HIPAA, MiFID II), Dialpad offers certified compliance recording with retention policies. Compare Select will validate compliance capabilities against your specific regulatory requirements.
Google Voice for Business is simple but very limited — basic calling and voicemail with minimal features. Dialpad is built by former Google Voice engineers who wanted to build what Google Voice should have been — enterprise-grade AI calling with deep Google Workspace integration.
Compare Dialpad against every alternative in our VoIP & UCaaS comparison, or browse the full vendor directory. Ready for pricing? Talk to a Compare Select advisor — our guidance is free and vendor-neutral.